Privacy Policy

At Velmi, we are committed to respecting and protecting the privacy and confidentiality of the information you entrust to us. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of Personal Information we receive from users. We urge you to read this Privacy Policy carefully to understand our approach to using and protecting your information.

By using Velmi, you consent to the terms of this Privacy Policy. If you do not agree, we recommend not using our website, mobile application, or related Services.

Definitions

  • Company: “Velmi”, “velmi.in”, “App”, “Platform”, “we”, “our”, “us” or similar terminology refers to KTWAadi Wellness (OPC) Private Limited as provider of Services.
  • User: “User”, “you”, “your” refers to any person using the Velmi platform and services.
  • Platform: Refers to the Velmi mobile application, website, or any communication tools offered to access services.
  • Moderator: Refers to human moderators appointed by Velmi to ensure community safety and compliance with community guidelines.
  • AI Assistant: Refers to the chatbot functionality within Velmi that provides automated responses, resources, and simple advice.

Nature of Service

Velmi is a communication and self-expression platform that aims to provide users with a safe and supportive space for conversations, journaling, and self-care. The platform is designed for individuals who wish to engage in meaningful discussions, share experiences, and access tools that promote emotional well-being and personal growth.

Velmi’s offerings may include, but are not limited to:

  • Group Discussions on a variety of life topics within moderated community spaces.
  • Private Chat Functionality with AI-powered assistance and, where required, support from human moderators.
  • Self-Care Resources such as journaling sheets, reflection prompts, and other wellness tools made available to users.
  • Community Interactions including participation in user forums, posts, replies, comments, feedback, and any other submissions on the platform.
  • Content Moderation & Safety Measures designed to maintain respectful, inclusive, and secure interactions within the app.

Our services are designed with privacy and confidentiality in mind, ensuring that Velmi remains a safe and supportive environment for users to express themselves.

For more details, please refer to our Privacy Policy. Velmi reserves the right to modify its service offerings as needed without prior intimation. The aforementioned shall hereinafter be referred to as “Services”.

Personal Information

To facilitate your engagement with Velmi’s Services, we collect Personal Information that you provide directly or through a third party. This may include your name, username, email address, password, age confirmation (16+), phone number, and any other details you choose to share such as gender, occupation, hometown, or personal interests. Additionally, we may collect data from your responses, in-app inputs, assessments, or feedback. If you communicate with us via email or phone, such communications may also be considered Personal Information.

We also collect usage information such as your chat messages, posts, journal entries, reactions, and other interactions within the app. In addition, we may collect device and technical data including your device ID, IP address, operating system, log data, and cookies to help improve performance and security. You may also choose to provide optional self-care inputs, such as entries in journaling sheets or personal reflections, which are stored privately unless you decide to share them.

The primary purpose of collecting this Personal Information is to offer you a seamless, efficient, and personalized experience. It enables you to create an account, participate in group discussions, and interact with our AI chatbots and human moderators. You may modify some of the information you have provided through your account settings on our mobile application(s).

We may use your Personal Information to:

  • Identify and contact you;
  • Address service and billing issues via telephone or email;
  • Provide additional information, products, services, and newsletters;
  • Understand user needs and interests more effectively;
  • Conduct statistical research (your information will be used anonymously and cannot be traced back to you);
  • Detect and prevent fraud and other illegal activities;
  • Comply with applicable legal requirements;
  • Enhance our mobile application(s) for improved user service;
  • Respond to customer service inquiries;
  • Organize contests, promotions, surveys, or other features;
  • Process financial transactions efficiently.

Your Personal Information is utilized by our AI chatbot, human moderators, and app algorithms to provide a safe, personalized, and supportive experience. Please note that AI suggestions or moderator guidance are for informational purposes only and do not constitute professional advice.

We are committed to safeguarding the privacy and integrity of your Personal Information. If at any point you decide you no longer wish to receive communications from us, please inform us by writing to ktwconversations@gmail.com.

Use of Moderators and AI

Velmi uses a combination of AI assistance and human moderation to provide a safe and supportive environment. The AI assistant may offer simple suggestions, such as tips for stress management, but these are for informational purposes only and should not be considered professional advice. Human moderators may review content that is flagged, abusive, or reported by users to ensure compliance with community guidelines and maintain safety on the platform. Your private journal entries remain accessible only to you and will not be shared with others unless you explicitly choose to do so.

Updating Personal Information

At Velmi, we recognize the importance of keeping your Personal Information accurate and up to date. If there are any changes to your Personal Information, or if you wish to update, correct, or raise concerns regarding how your information is being processed or used, you are requested to inform us promptly. Updates and corrections can be sent to us at ktwconversations@gmail.com, and we will make reasonable efforts to modify your information in our systems within a reasonable timeframe.

If you access Velmi through a third-party platform (such as Google or Apple sign-in), certain information may be controlled by that third party. In such cases, please contact the respective service provider directly to update your details.

Where your Personal Information is part of your user profile within the Velmi app, you may also have the option to update some or all of this information directly through the application settings.

Please note that certain types of data, such as chat logs, reported content, or journal entries already submitted, may not be altered or deleted once created for technical or compliance reasons. However, if you wish for us to erase your records from our system, you may contact us at ktwconversations@gmail.com. While we will make reasonable efforts to accommodate such requests, we may be legally required to retain specific information for record-keeping purposes, such as account activity logs, feedback, or compliance-related information. This data may be maintained for a period as required by applicable laws, even after account deletion. Additionally, residual copies may remain in our system backups, which may not be entirely removable despite our best efforts.

Cookies

Velmi may use cookies, device identifiers, and similar tracking technologies to enhance your experience on our platform. These may include:

  • Persistent Identifiers: To remember your login details and keep you signed in, simplifying your access to the app.
  • Session Identifiers: To enable certain features, monitor usage patterns, and improve app performance. Session data is cleared once you log out or close the app.

We may also use third-party services (such as analytics or crash reporting tools) that place or access cookies and identifiers on your device to improve your experience. By using Velmi, you acknowledge and agree to the privacy policies of these third-party providers.

You may configure your device or browser settings to limit or reject cookies and tracking, but please note that certain features of the platform may not function properly if you do so.

Log Data

When you use the Velmi platform, our servers automatically collect certain technical information, referred to as “Log Data.” This may include details such as your device’s Internet Protocol (IP) address, device type, operating system version, app configuration, actions taken within the app, session duration, crash reports, and access times and dates.

We use this Log Data to monitor trends, maintain the security of the platform, improve performance, and better understand how users interact with our services. This helps us enhance user experience and tailor our features to meet your needs.

Data Security

At Velmi, we are committed to ensuring the protection and security of your personal information. We employ a variety of administrative, physical, and technical safeguards designed to safeguard your data from unauthorized access, misuse, disclosure, alteration, or destruction.

  • Data Protection: Personal information, usage data, and journal entries are securely stored on our servers. We take reasonable steps to ensure that this information is protected against unauthorized access or breaches.
  • Anonymisation: Any data used for analytics, performance monitoring, or app improvements is anonymised or aggregated, ensuring that individual users cannot be identified.
  • User Control: Journal entries and self-care inputs remain private to you unless you explicitly choose to share them. You may request modification or deletion of your personal information in accordance with the procedures outlined in this Privacy Policy.
  • Compliance with Laws: Velmi complies with applicable data privacy and security laws, ensuring that all data is handled in line with legal and regulatory requirements.

Despite our best efforts, no method of storage or transmission over the Internet is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

Confidentiality

At Velmi, we respect and prioritize the confidentiality of the information you share on our platform. We understand that your messages, journal entries, and interactions may be personal and sensitive, and we are committed to maintaining their privacy.

  • Private Content: Your private journal entries are accessible only to you unless you choose to share them. Moderators may only review flagged or reported content for safety and compliance with community guidelines.
  • Disclosure under Special Circumstances: In rare cases, we may disclose information if:
    • There is a credible risk of harm to yourself or others, requiring intervention to ensure safety.
    • We are legally required to comply with obligations under applicable laws or regulations.
    • Content violates community safety standards and must be reported to appropriate authorities.
  • User Consent: Except as outlined above, your personal information and content will not be shared with third parties without your explicit consent.
  • Trust & Transparency: We are committed to transparency and continuously reviewing our practices to uphold confidentiality.

By using Velmi, you acknowledge and consent to the confidentiality practices outlined above. If you have concerns about how your data is handled, you can contact us at ktwconversations@gmail.com.

Third-Party Disclosure

Velmi holds the privacy of your Personal Information in the highest regard and does not sell, trade, or otherwise transfer your identifiable information to external parties without your prior notification and consent. This commitment to your privacy, however, does not exclude the necessary sharing of information with trusted server or hosting partners, analytics providers, and other collaborators who assist us in managing our platform, conducting operations, or delivering services, provided that these parties agree to keep such information confidential.

In certain circumstances, we may disclose your Personal Information if such disclosure is necessary to comply with legal obligations, enforce our application policies, or protect the rights, property, or safety of Velmi, our users, or others. This may also include exchanging information with other companies and organizations for fraud prevention, abuse detection, and security risk reduction.

Non-personally identifiable information may be shared with third parties for analytics, marketing, or service improvement purposes, but only when such information does not compromise your privacy or confidentiality in any way.

We take all reasonable steps to ensure that our third-party service providers adhere to the same standards of data protection and confidentiality as Velmi. Nonetheless, we encourage users to review the privacy policies of any third-party platforms or services they may access through Velmi to ensure they understand how their information may be used.

By using our services, you consent to the transfer, storage, and processing of information in accordance with this Privacy Policy and acknowledge our ongoing efforts to maintain the confidentiality and security of your Personal Information.

Security

Velmi is committed to the protection and security of your Personal Information. We implement a variety of administrative, physical, and technical safeguards designed to protect your information from unauthorized access, misuse, disclosure, or alteration. Our approach to handling your Personal Information—whether in collection, storage, access, or use—adheres to industry standards in information privacy and security.

Velmi does not record private chats, conversations, or journal entries for monitoring purposes. However, in alignment with our commitment to user safety, certain content may be reviewed by moderators only if it is flagged, reported, or found to violate our community guidelines.

Despite our rigorous security measures, we strongly advise against sharing sensitive or personal information in public groups, open forums, or any other publicly accessible areas within the platform. Velmi will not be responsible for the misuse of any information that you voluntarily disclose in such public spaces. By using our platform, you acknowledge this risk and agree not to hold Velmi liable for the use or misuse of publicly shared information.

The security of your personal communication channels, such as your email account and device notifications, is also your responsibility. These channels may be used by Velmi to communicate with you regarding your account, updates, or other relevant information. You are responsible for ensuring that these communication channels remain secure and inaccessible to unauthorized third parties. Velmi cannot be held liable for any breaches of confidentiality resulting from unauthorized access to your email, device, or messaging accounts, whether such access occurs with or without your consent.

Persons Below The Age of 16

Velmi is committed to protecting the privacy of young individuals, and as such, our services, website, and mobile application(s) are explicitly not intended for individuals under the age of 16 years. Velmi does not knowingly collect, solicit, or engage with personal information from anyone under the age of 16 without the involvement or consent of a parent or guardian.

If we become aware that we have inadvertently received personal information from a person under the age of 16 without verification of parental consent, we will take immediate steps to remove that information from our databases.

We strongly encourage parents and guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information to Velmi without parental permission.

Changes to Policy

Velmi reserves the right to modify or update any part of this Privacy Policy at any time without prior notice to any third party. Should there be significant changes in how we manage your Personal Information, or alterations to the Privacy Policy itself, we will endeavor to provide reasonable notice—though not obligated—by posting an announcement within the app, on our website, or by sending you an email. This ensures that you have the opportunity to review any updates before continuing to use our services.

If you disagree with any changes to our terms and decide that you no longer wish to use our platform, you may discontinue using our services and request deactivation of your account if you have registered directly with us. If you have accessed Velmi through a third-party service (such as Google or Apple sign-in), you may need to contact that service provider directly to deactivate your account or discontinue access.

Unless otherwise specified, the revised Privacy Policy will apply to all information that Velmi holds about you and your account. By continuing to use our services, access our website, or use our mobile application(s) after changes to our terms have been published or communicated, you are accepting and consenting to the updated terms.

Grievance Redressal

For user concerns, Velmi provides a Grievance Redressal process. Incase you are not happy with any aspect of our services you can write to us at ktwconversations@gmail.com. We assure a timely resolution within one month from the date of raising the complaint.

Governing Law

Velmi’s policies comply with Indian laws. Any or all disputes under the terms of this User Agreement arising between the user and Velmi will fall under the jurisdiction of courts in Bangalore, India.

Contact Information

We welcome your feedback and suggestions about our Services. Please contact us with any questions or comments.

Email Id: ktwconversations@gmail.com
Whatsapp Number: +91 7483308895